Our Contract
WEBSITE TERMS AND CONDITIONS
Branding Playground
Introduction
This website (“the Site”) is owned and operated by Branding Playground (Registration Number: 2026 / 191254 / 07), a company registered in the Republic of South Africa.
The Site provides information about and facilitates the online purchase of products offered by Branding Playground (“Products”).
By accessing or using this Site, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions and any policies referenced herein.
If you do not agree to these terms, please discontinue use of the Site.
Use of the Website
By using this Site you agree that you will:
• Use the Site only for lawful purposes
• Not interfere with the operation or security of the Site
• Not upload malicious software or harmful code
• Not attempt unauthorised access to systems
Branding Playground reserves the right to restrict or terminate access if misuse is detected.
Products and Availability
All products are subject to availability.
Branding Playground may:
• Modify product descriptions
• Discontinue products
• Change pricing without notice
If an item is unavailable after purchase, we will arrange a refund or alternative.
Pricing
All prices are in South African Rand (ZAR).
Unless stated otherwise:
• Prices exclude VAT at 15%
• Delivery fees are calculated separately
Pricing errors may result in order cancellation and refund.
Orders and Payments
Orders placed are considered offers to purchase.
An order is confirmed once:
• Payment is successfully processed
• Order is accepted by Branding Playground
Payment methods include:
• Credit/Debit Card
• EFT
Fraudulent orders may be declined.
Delivery
Delivery depends on:
• Product availability
• Customisation requirements
• Delivery location
Risk transfers upon delivery.
Intellectual Property
All website content including text, logos, images, and design is owned or licensed by Branding Playground.
No content may be copied or used without written permission.
Limitation of Liability
We do not guarantee:
• Accuracy
• Completeness
• Site availability
We are not liable for any loss or damage resulting from use of this site.
Governing Law
These Terms are governed by South African law.
Disputes will be handled in South African courts.
RETURNS AND REFUNDS POLICY
Damaged or Incorrect Items
Report within 5 business days of delivery.
Items must be returned in original packaging.
We will replace or refund where applicable.
Unbranded Items
Returns accepted within 5 business days if:
• Unused
• In original packaging
• Proof of purchase provided
Return shipping may apply.
Branded or Custom Items
Customised items cannot be returned unless faulty.
Refunds
Refunds are processed via original payment method.
DELIVERY POLICY
Delivery depends on:
• Location
• Product type
• Courier rates
Estimated delivery times:
• Unbranded: 2–5 business days
• Branded: 7–14 business days
Delivery times are estimates only.
COOKIE POLICY
We use cookies to:
• Improve website functionality
• Store preferences
• Analyse traffic
You may disable cookies in your browser settings, but some features may not work correctly.
ARTWORK APPROVAL & BRANDING TERMS
Artwork Submission
You confirm that you have legal rights to any artwork supplied.
We are not responsible for copyright issues from customer-provided files.
Artwork Preparation
We may adjust artwork for production:
• Resizing
• Format conversion
• Colour correction
Additional design fees may apply.
Approval Process
Customers must verify:
• Spelling
• Layout
• Colours
• Positioning
Once approved, artwork is final.
Responsibility After Approval
Approved artwork is the customer’s responsibility.
We are not liable for post-approval errors.
Production
Once approved:
• Orders enter production
• Changes may incur costs
• Cancellation may not be possible
Custom items are non-refundable unless defective.
Variations
Minor colour and layout differences may occur due to production methods.
These are not considered defects.
Samples
Samples may be provided at additional cost.